Jamie Gisby, Acupuncturist and Allergy & Environmental Therapist.
If you have a complaint or any concern about any aspect of your treatment, please let me know as soon as possible. Please let me have full details of your complaint/concerns and I will undertake to treat them seriously, deal with your complaint promptly and learn from it, if appropriate, improving my standards.
Make your complaint to me either in person, by phone (07721 510 429) or by email (email@example.com).
I will investigate your complaint during the next few days and will aim to:
1 Find out what happened and what went wrong,
2 Make sure you receive an explanation and an apology, if appropriate,
3 Identify what I can do to ensure that this problem does not arise again.
If you are dissatisfied with my response or you are uncomfortable about complaining to me directly, you can contact the British Acupuncture Council. You can make a formal complaint.
Contact details: email firstname.lastname@example.org; phone 020 8735 1205; fax 020 8735 0404; post Ethics Department, British Acupuncture Council, 63 Jeddo Road, London W12 9HQ