Complaints procedure.
Complaints procedure.
Jamie Gisby, Acupuncturist and Allergy & Environmental Therapist.
If you have a complaint or any concern about any aspect of your treatment, please let me know as soon as possible. Please let me have full details of your complaint/concerns and I will undertake to treat them seriously, deal with your complaint promptly and learn from it, if appropriate, improving my standards.
Step 1
Make your complaint to me either in person, by phone (07721 510 429) or by email (info@jamiegisby.co.uk).
I will investigate your complaint during the next few days and will aim to:
1 Find out what happened and what went wrong,
2 Make sure you receive an explanation and an apology, if appropriate,
3 Identify what I can do to ensure that this problem does not arise again.
Step 2
If you are dissatisfied with my response or you are uncomfortable about complaining to me directly, you can contact the British Acupuncture Council. You can make a formal complaint.
Contact details: email ethics@acupuncture.org.uk; phone 020 8735 1205; fax 020 8735 0404; post Ethics Department, British Acupuncture Council, 63 Jeddo Road, London W12 9HQ