Complaints procedure.

Complaints procedure.

Jamie Gisby, Acupuncturist and Allergy & Environmental Therapist.

If you have a complaint or any concern about any aspect of your treatment, please let me know as soon as possible. Please let me have full details of your complaint/concerns and I will undertake to treat them seriously, deal with your complaint promptly and learn from it, if appropriate, improving my standards.

Step 1

Make your complaint to me either in person, by phone (07721 510 429) or by email (

I will investigate your complaint during the next few days and will aim to:

1      Find out what happened and what went wrong,

2      Make sure you receive an explanation and an apology, if appropriate,

3      Identify what I can do to ensure that this problem does not arise again.

Step 2

If you are dissatisfied with my response or you are uncomfortable about complaining to me directly, you can contact the British Acupuncture Council.  You can make a formal complaint.

Contact details: email; phone 020 8735 1205; fax 020 8735 0404; post Ethics Department, British Acupuncture Council,  63 Jeddo Road, London W12 9HQ
















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